Frequently Asked Questions

ABOUT OUR JEWELRY

At Hey Darling Collective, every piece is thoughtfully designed and handcrafted with care. Because of our handmade process, slight variations in color, pattern, and design make each item truly one of a kind.

Polymer Clay Jewelry

Our polymer clay earrings are hand-mixed, rolled, cut, sanded, and polished with attention to detail. Techniques like marbling, gradients, and layered patterns make each piece unique. Lightweight and comfortable, these earrings are perfect for all-day wear.

Beaded Bracelets & Hoops

We create our beaded jewelry using a mix of high-quality glass, gemstone, vintage, and metal accent beads. Each bracelet and hoop is individually strung and assembled to bring playful color and texture to your collection.

Metal Jewelry

Our metal jewelry features high-quality materials such as 14k gold-filled and .925 sterling silver. These pieces are made to last, offering a timeless look with the quality and care you expect from a handcrafted piece.

CARE INSTRUCTIONS

To keep your Hey Darling pieces looking their best, here are some simple care tips for each material:

Polymer Clay Jewelry:

Polymer clay is durable, but it’s still best to treat it gently. To clean, simply wipe with a soft, damp cloth or use a cotton swab with a bit of mild soap and water. Avoid using harsh chemicals or alcohol-based cleaners, as they can damage the surface or finish.

Beaded Jewelry:

Wipe beaded pieces gently with a dry, soft cloth. Avoid soaking in water, as it may weaken the stringing material or damage certain beads. Store beaded items flat or hanging to help maintain their shape.

Metal Jewelry:

Gold-filled and .925 sterling silver components can naturally tarnish over time. To clean, gently polish with a jewelry-safe polishing cloth. Avoid exposing metal jewelry to water, perfumes, lotions, or other chemicals. Store in a dry, airtight container when not in use to slow down tarnishing.

PROCESS TIMES & SHIPPING

Stocked product ships within 2-3 business days.

Made-to-order products ship within 5-7 business days.

All domestic orders will ship free via first-class mail. Other shipping options are available for additional charges.

Once the product is dropped off and marked fulfilled by the USPS, Hey Darling Collective is no longer responsible.

RETURNS AND CANCELLATIONS

We gladly will accept returns and exchanges. The customer is responsible for return shipping, and items must be in their original condition.

Contact heydarlingcollective@gmail.com within 14 days of delivery.

Items must be shipped back within 30 days of delivery.

We currently do not accept cancellations

Returns or exchanges are not accepted on custom or personalized orders.

WHOLESALE

We do offer wholesale, please reach out to Crissy at heydarlingcollective@gmail.com for more information.